Policy

The online store www.teaballs.ch is a company of Pro.Di.Gio GmbH (hereinafter referred to as "we" or "us") based in Liestal, Switzerland.

All terms used in the text, which designate persons, are to be understood gender-neutral.

1.Scope
These General Terms and Conditions apply to deliveries of goods ordered by the customer via the online store, by e-mail, by fax, by mail or by telephone.
The order and delivery offer as well as these General Terms and Conditions apply only to orders from and deliveries to Switzerland and the Principality of Liechtenstein.
We expressly reserve the right to change these General Terms and Conditions at any time. The version of the General Terms and Conditions valid at the time of the conclusion of the contract shall be authoritative.

2. conclusion of the contract
The contract between us and the customer is concluded with the sending of the order confirmation by e-mail to the customer.
The acceptance of the order by us is subject to the availability of the ordered goods.

3.delivery and shipping costs
The ordered goods will be delivered exclusively to addresses in Switzerland or the Principality of Liechtenstein.
All items will be shipped by Swiss Post. On-site pick-ups are only possible by arrangement.
If the ordered goods are not in stock, the customer will be informed accordingly.
Delivery is at the expense and risk of the customer.
Deliveries with an order value of CHF 65.00 or more are free of postage for the customer. Orders below an order value of CHF 65.00 will be charged with CHF 4.90 for shipments up to 250 gr and CHF 7.00 for parcels.

4. prices and payment

All prices are in Swiss Francs (CHF) including value added tax.
We reserve the right to change or adjust item prices at any time and without prior notice. The prices valid at the time of the conclusion of the contract are decisive for the corresponding order.
The payment of the goods is made by prepayment, (the goods will be reserved for 3 days and shipped after receipt of payment), by credit card (Mastercard, VISA, and American Express), PAYPAL, TWINT or Apple Pay.
The credit card information is transmitted via a secure connection (SSL).
To hedge the credit risk, we reserve the right to conduct a credit check and, if necessary, to deliver the ordered goods only against cash on delivery.
Purchase on account with installment facility (POWERPAY)
MF Group / POWERPAY offers as an external payment service provider the payment method "purchase on account". With the single invoice you can easily pay your online purchase by invoice. If you decide not to pay within the specified time frame, you will receive a monthly invoice with an order summary in the following month.
When the purchase contract is concluded, POWERPAY takes over the invoice claim that has arisen and handles the corresponding payment modalities. When purchasing on account, you accept POWERPAY's https://www.powerpay.ch/de/agb in addition to our General Terms and Conditions. (powerpay.ch/en/agb).

5.right of withdrawal
We grant a right of withdrawal on the products purchased from us. The revocation must be made in writing (by letter or e-mail) within 14 days after receipt of the goods. For the observance of the time limit, the date of dispatch of the revocation is decisive.
The revocation is to be addressed to: Pro.Di.Gio GmbH www.teaballs.ch, Mailand-Strasse 31, 4053 Basel or info@teaballs.ch.
The exercise of the right of revocation leads to the conversion of the purchase contract into a rescission relationship, according to which the services received under the purchase contract must be refunded. In the event of a revocation, the goods must be returned to us immediately with the original packaging. The costs for the return shipment are to be borne by the customer. We will refund the purchase price to the customer immediately after receipt of the goods. We reserve the right to deduct compensation for possible damage or excessive wear and tear from the purchase price to be refunded.

6.warranty services
Beyond the legally stipulated services, warranty services exist only for selected items, such as coffee machines. Any warranty services and their scope are explicitly mentioned in the respective item description.

7. images
The images published on www.teaballs.ch may differ visually from the actual product.

8.retention of title
Until full payment of the invoice amount, the goods remain fully our property.

9.exclusion ofliability
The liability in connection with the sale of goods and in particular the liability towards auxiliary persons or for consequential harm caused by a defect is excluded, unless it is mandatory by law or agreed upon in writing.

10.Applicable law and place of jurisdiction
Place of performance and place of jurisdiction for both contracting parties is Liestal. Swiss law shall apply exclusively.

11.. Copyright
All trademarks, product names or company names or logos cited on the website are the sole property of their respective owners.
We retain ownership and copyrights to illustrations, drawings, calculations, texts and other documents, insofar as these are not the property of another owner. Before using them or passing them on to third parties, the user or customer must obtain our express written consent. Violations of these provisions will be reported.

12.customer service
The following contact possibilities exist:
Pro.Di.Gio GmbH
www.teaballs.ch
Mailand-Strasse 31
4053 Basel
info@teaballs.ch
061 685 95 33

13.Severability clause
Should individual provisions of the General Terms and Conditions be or become invalid in whole or in part, or should there be a gap therein, the validity of the remaining provisions shall not be affected thereby.
In place of the ineffective provision or to fill the gap, an appropriate provision shall be made which, as far as legally possible, comes as close as possible to what the contracting parties intended or would have intended according to the sense and purpose of the contract if they had considered the point.

Basel, January 2021