Terms of service


The online shop www.teaballs.ch is a company of Pro.Di.Gio GmbH (hereinafter referred to as "we" or "us") with headquarters in Liestal, Switzerland.

All terms used in the text that refer to people are to be understood as gender-neutral.

1. Scope

These general terms and conditions apply to deliveries of goods that the customer orders via the online shop, by email, by fax, by post or by telephone.

The order and delivery offer and these general terms and conditions only apply to orders from and deliveries to Switzerland and the Principality of Liechtenstein.

We expressly reserve the right to change these general terms and conditions at any time. The version of the general terms and conditions applicable at the time the contract is concluded is decisive.

2. Conclusion of contract

The contract between us and the customer is concluded when the order confirmation is sent to the customer by email.

The acceptance of the order by us is subject to the availability of the ordered goods.

3. Delivery and shipping costs

The ordered goods are only delivered to addresses in Switzerland or the Principality of Liechtenstein.

All items are shipped with the SwissPost. Pick-ups on site are only possible by appointment.

If the ordered goods are not in stock, the customer will be informed accordingly.

Delivery takes place at the cost and risk of the customer.

Deliveries with an order value of CHF 30.00 or more are free of charge for the customer. Orders below an order value of CHF 25.00 will be charged CHF 4.90.

4. Prices and payment

All prices are in Swiss Francs (CHF) including VAT.

We reserve the right to change or adjust the item prices at any time without notice. Relevant for the corresponding order are the prices valid at the time the contract is concluded.

The goods are paid for by invoice (which is enclosed with the shipment), by credit card (Mastercard and VISA), in advance, by PAYPAL and instant transfer.

The payment of the invoice by the customer is due after a period of 10 days (after receipt of the goods).

Credit card information is transmitted via a secure connection (SSL).

To hedge credit risk, we reserve the right to carry out a credit check and, if necessary, only deliver the ordered goods against cash on delivery.

5. Right of withdrawal
We grant a right of withdrawal on the products purchased from us. The revocation must be made in writing (by letter or email) within 14 days of receipt of the goods. The time of sending the revocation is decisive for compliance with the deadline.
The revocation must be sent to: Pro.Di.Gio GmbH www.teaballs.ch, Industriestrasse 7, 4410 Liestal or info@teaballs.ch.
The exercise of the right of withdrawal leads to the conversion of the purchase contract into a reprocessing relationship, according to which the services received under the purchase contract must be reimbursed. In the event of a cancellation, the goods must be returned to us with the original packaging. The costs for the return shipment are to be borne by the customer. We will refund the purchase price to the customer immediately after receipt of the goods. We reserve the right to deduct compensation for possible damage or excessive wear and tear from the refundable purchase price.

6. Guarantee services
In addition to the legally stipulated services, warranty services only apply to selected items, such as coffee machines. Any warranty services and their scope are expressly mentioned in the respective article description.

7. Illustrations
The images published on www.teaballs.ch may optically differ from the actual product.

8. Retention of title
The goods remain our property in full until the invoice amount has been paid in full.

9. Disclaimer of liability
Liability in connection with the sale of goods and in particular also liability towards auxiliary persons or for consequential damage is excluded, unless it is mandatory by law or has been agreed in writing.

10. Applicable law and place of jurisdiction
The place of performance and jurisdiction for both contractual partners is Liestal. Swiss law applies exclusively.

11. Copyrights
All trademarks, product names or company names or logos quoted on the website are the sole property of their respective owners.
We reserve ownership and copyrights to illustrations, drawings, calculations, texts and other documents, unless these are held by another owner. Before they are used or passed on to third parties, the user or customer requires our express written consent. Violations of these provisions will be reported.

12. Customer service
The following contact options are available:
Pro.Di.Gio GmbH
Industriestrasse 7
4410 Liestal
061 685 95 33

13. Severability clause
Should individual provisions of the general terms and conditions be or become wholly or partially ineffective or should there be a gap in them, the validity of the remaining provisions should not be affected.
Instead of the ineffective provision or to fill in the gap, there should be an appropriate regulation that, as far as legally possible, comes closest to what the contracting parties wanted or would have wanted according to the meaning and purpose of the contract if they had considered the point.

Liestal, March 2020