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Enjoy hot & cold · Without sugar · Only 3 calories per drink

No steeping time or tea bags – 1 bottle = up to 50 drinks

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Terms of service

General Terms and Conditions (GTC)

for the online shop www.teaballs.ch
Owner: Pro.Di.Gio GmbH, Mailand-Strasse 31, 4053 Basel, Switzerland

All terms used in the text that refer to persons are to be understood as gender-neutral.

1. Scope

These General Terms and Conditions apply to all orders and deliveries of goods that the customer places via the online shop www.teaballs.ch, by e-mail, fax, post or telephone.
The offer is aimed exclusively at customers with a delivery address in Switzerland and the Principality of Liechtenstein.

We reserve the right to amend the GTC at any time. The version valid at the time the contract is concluded shall apply.

2. Conclusion of contract

The contract is concluded when the order confirmation is sent by e-mail.
Fulfilment is subject to the availability of the ordered goods.

3. Delivery and shipping costs

  • Deliveries are made exclusively within Switzerland and the Principality of Liechtenstein.

  • We send small consignments with Swiss Post and parcels with DPD. Collection on site is only possible by arrangement.

  • We deliver free of postage from an order value of CHF 75.00.

  • For orders below CHF 75.00, the shipping costs are CHF 5.90 or CHF 9.90 depending on weight and shipping method. 

  • Delivery is at the customer's cost and risk.

4. Prices and payment

  • All prices are stated in Swiss francs (CHF) including statutory value added tax.

  • We reserve the right to change prices at any time. The price at the time the contract is concluded shall apply.

  • Payment options: advance payment (reservation for 3 days), credit card (Mastercard, VISA, American Express), PayPal, TWINT, Apple Pay.

  • Data is transmitted in encrypted form (SSL).

Discounts:
Discounts and discount codes cannot be combined. Only one benefit (e.g. quantity discount or discount code) can be redeemed per order.

Purchase on invoice (POWERPAY):
We also offer "purchase on invoice with partial payment option" via MF Group / POWERPAY. By using this payment method, the customer additionally accepts the GTC of POWERPAY.

5. Right of cancellation

  • The customer has the right to cancel the purchase contract in writing (by letter or e-mail) within 14 days of receiving the goods.

  • The goods must be returned without delay in their original packaging.

  • The customer bears the return costs.

  • After receipt of the return, the purchase price will be refunded less any reduction in value.

6. Warranty

Warranty services exist only for products that are expressly marked as such (e.g. devices). Scope and duration are stated in the respective product description.

7. Images

Product images on www.teaballs.ch may differ from the actual item.

8. Retention of title

The goods remain the property of Pro.Di.Gio GmbH until paid for in full.

9. Liability

Any liability – in particular for indirect or consequential damages – is excluded, unless mandatory by law.

10. Law & place of jurisdiction

Swiss law applies exclusively.
Place of performance and place of jurisdiction: Basel (BS), Switzerland.

11. Copyright

All trademarks, logos, texts, images or company names used on the website are the property of the respective rights holders. Any use or disclosure without express consent is prohibited.

12. Customer service

Pro.Di.Gio GmbH
www.teaballs.ch
Mailand-Strasse 31
4053 Basel
info@teaballs.ch
Tel. 061 685 95 33

13. Severability clause

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.

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